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PAX A Series Activation Guide

Let's get you started.

Getting Started with the PAX A80 & PAX A920

Thanks for choosing Clearent and PAX to safely and securely accept payments.

The PAX A80 and A920 smart terminals are Android-based devices that deliver the highest payment security in a sleek, modern design. The PAX A80, the most cost-effective device in the A Series, is a powerful, game-changing countertop device. The A920 combines the full features of an Android tablet with a powerful mobile payment terminal, all in a sleek and compact design.

A Series Table

What's in the Box?

  • PAX A80 Terminal
  • Quick Reference Guide
  • Power Cord & Adapter (2 pieces)
  • Phone Cable
  • Test Paper Roll
  • PAX A920 Terminal
  • Quick Reference Guide
  • AC Power Supply
  • USB to Micro USB Cable
  • Thermal Paper Roll

Connecting the Device

Step 1

Make sure you have batched out the existing or old terminal. Once batched, disconnect the old terminal.

Step 2

If it hasn’t been already, connect the terminal to power by plugging the power cord and adapter into the port on the back of the device labeled “Power”. The power button is located on the front of the device and shares the red cancel button. Hold the power button down for 3-5 seconds then release to turn it on. Once on, the terminal will boot to a generic home screen.

Note: The terminal does not boot right into a payment app. That is selected in a future step.

Step 3

Next, determine the best mode of communication to the Internet. The PAX A80 has 3 different communication methods: Ethernet, Wi-Fi connection and Wi-Fi to DSL line or cable connection. The PAX A920 has 2 communication methods: 4G LTE and WiFi.

About the Wi-Fi

Wi-Fi cannot be configured in the file build for the PAX A Series terminals. It must be done on the face of the device itself.

Ethernet

Plug the connected Ethernet cable into the LAN port on the back of the device. From the Settings menu, select Ethernet and swipe the tab to enable it.

 

Ethernet1

Choose the ETHERNET OPTION to set the Ethernet setup.

Ethernet2

Turn the ETHERNET OPTION ON.

Wi-Fi CONNECTION

Tip: For Wi-Fi connection, have your Wi-Fi network password ready.

 

Available access types are DHCP (IP networks), Static, and Manual Proxy. The following instructions include the set up for each of these communication types.

 

  • Select “Settings” from the Home screen.
  • Choose the Wi-Fi option under Wireless & networks.
  • Turn on the Wi-Fi by sliding the tab and then choose the network.

TIP – For Wi-Fi connection, have your Wi-Fi network password ready.

WiFi1

Turn the Wi-Fi OPTION ON and then choose the network.

WiFi2

Choose the Wi-Fi OPTION to set the Wi-Fi setup.

Wi-Fi to DSL Line or Cable Connection

Step 4

Select the payment app from the home screen of the device. It will either be displayed as “Broadpos Clearent” or “TSYS Sierra”. Once the app is selected it will launch into the payment home menu.

Step 5

Next, test your device by running a sale, return and batch report. Specific instructions on this process can be found in the PAX A80 QRG.

Reprogramming an Existing Device for Same Day Downloads​

If you are a Clearent sales representative or partner, you can reprogram an A Series device if you wish to perform a same-day install for a new merchant. These steps are for terminals being used as a stand-alone device.

Step 1

Click the PAXSTORE icon in the top right of the screen.

Picture1A

Step 2

Click on the circle/arrow icon in the top right.

Picture2A

Step 3

Make sure “Initialization” is chosen.

Step 4

In the TID field, enter the Terminal Configuration Number (TCN) which can be found in the top left corner of the VAR sheet.

Step 5

Click “Next.”

Picture3A

Step 6

Click the Initialization button.

Picture4A

Configure Personal Settings

From the device’s Settings menu, edit each setting to best suit the needs of the business.

Here are some we recommend.

Accessing Terminal Settings

AccessTA1

If you are in the payment application, choose the circle at the bottom to return to the home menu.

AccessTA2

Once on the Android home screen choose the option for SETTINGS.

AccessTA3

The settings password is 9876 or in some cases 9876@@. Once that is keyed into the terminal press OK on the terminal screen. The green keypad button will not work on this screen.

AccessTA4

Once in the settings menu you can use your finger to scroll down to reach the settings you want to configure.

Setting Terminal Password

Pass1

Choose the PASSWORD setting to update the password. Default password is 9876 or in some cases 9876@@, but it is recommended that you change the password and keep it in a secure place.

Pass2

If you turn this option OFF it will disable the password for the terminal/Android settings. Choose MODIFY PASSWORD option to change the terminal/Android setting password.

Pass3

Enter the original password and then the new password you wish to set twice. Once entered press the OK button to complete update.

Turning Off The Key Tone Sounds
  1. Select “Settings” from the Home screen.
  2. Choose “Language & input” from the menu and then “Android Keyboard (ASOP)”. Finally, select “Preferences” and slide the tab to turn off “Sound on keypress”.
Setting the Volume and Key Beep

VolBeep1

Choose the SOUND & NOTIFICATION setting to update the volume and keypad beeps.

VolBeep2

This setting controls the NOTIFICATION VOLUME. Notifications can consist of application updates made to the payment app, and other app pushes made to the terminal. To turn off the keypad beeps flag the KEY TONE OPTION OFF.

Setting Date and Time Zone

DateTime1

Choose the option for DATE & TIME to access the date and time settings menu.

DateTime2

The terminal comes with the time zone set to Eastern time and military time.

DateTime3

Flag off automatic time zone setting and then choose the SELECT TIME ZONE setting option to configure the merchant’s time zone.

DateTime4

Use your finger to scroll to find the merchant’s time zone and choose the option for the appropriate time zone.

Customizing the Batch / Default Report

Batch1

Choose the FUNCTION OPTION in the payment app.

Batch2

Choose the REPORTS option in the function menu of the payment app.

Batch3

Enter the password and press either the ENTER key on the screen OR the green button on the terminal keypad. The default password is the day’s date in mmddyyyy format.

Batch4

To print the report that is set as the default report (set in the parameters of the file build) choose DEFAULT REPORT. To set customized filters for the report choose CURRENT REPORT.

Batch5

Choose the REPORT TYPE and how you want the transactions on the report to be SORTED.

Batch6

Once the report type is chosen with the appropriate filters, choose the option for PRINT.

Batch7

To set this as the new Default report press OK. If you do not want this set as the default report and only wish to print, press the CANCEL option.

Add Server / Clerk ID

Adding1

Choose the FUNCTION option in the payment app.

Adding2

Choose the OPERATOR option in the function menu of the payment app.

Adding3

Enter in the password and press either the ENTER key on the screen OR the green button on the terminal keypad. The default password is the day’s date in mmddyyyy format.

Adding4

Press the option for ADD OPERATOR.

Adding5

Enter in the Operator Name (optional) and the Operator ID (required). Press the CONFIRM option on the screen.

Adding6

Press the OK option on the screen.

Adding7

Either enter in another Operator ID OR press the BACK arrow to return to the previous screen.

Adding8

To go back to the function menu in the payment app press the back arrow. To view the operators choose the option for QUERY OPERATOR. To delete an operator choose the option for DELETE OPERATOR.

If all goes well, you should be set up now. If problems persist, check out other resources available in the step below.

Other Resources

Still have questions or need help? Download the Quick Reference Guide for detailed steps. 

PAX A Series Quick Reference Guide

Reference guide for day-to-day operations and troubleshooting.

customersupport@clearent.com
support.clearent.com

866-435-0666

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