Global Merchant Outage

Upgrade Your Terminal to Prevent Payment Processing Issues

As you know, Global Payments, who handles certain aspects of your payment processing, has been preparing to move to a new Certificate Authority (CA). The CA plays a critical role in payment processing and secures debit and credit card transactions.

Global completed the first phases of this process in August and September. On October 28, Global will permanently remove the old certificate.

If you have not upgraded your terminal, you will most likely experience processing issues or a permanent outage.

To minimize any disruption to your business, we recommend that you either upgrade your terminal to a PAX A80 smart terminal or change your terminal’s connectivity type.

Prevent processing issues by upgrading to a smart terminal.

Upgrade to a PAX A80 for as little as $198!

Smart terminal with sleek design & intuitive interface
Works as a countertop or indoor portable device (thanks to battery backup)
Securely process EMV, mag stripe & contactless transactions
Ethernet & Wi-Fi connection
4” HD touch screen
Seamless terminal updates
$325 retail
Price includes standard shipping; expedited shipping available for an additional cost

Interim Solution: Process Via Dial Up

If you need an interim solution before your new device arrives or you do not plan to upgrade at this time, there is a work around that should allow you to continue processing transactions during the outage periods. If you have access to an analog phone line, you can change your terminal’s connectivity type to dial up by following these steps.

Press the “#” key
Select “Setup”
Choose “Communications”
Select “CommsPriority”
Key in one of the following: 210 = IP w/Dial Backup; 200 = IP Only; 120 = Dial w/IP Backup & 100 = Dial Only