It’s simply understood: When your partner is happy, chances are you feel good, too. The same holds true in the relationship between your employees and customers. Workers provide the best service when they’re satisfied and supported by their employers.
This dynamic is human nature. People like to help other people when they are happy and have their needs met. In a business setting, meeting employees’ needs often comes down to providing a healthy company culture. While every organization is different, great cultures share some universal traits — recognition and support for workers chief among them.
Here’s a link to my full article in CEOWORLD Magazine where I explain the impact your employees satisfaction has on customer satisfaction.